06 Mar Shopper or Buyer
This intensive and highly interactive course will equip enthusiastic salespeople with the skills necessary to return high sales-to-calls ratios and ensure their place as highly valued deal closers and relationship builders. It is designed for sales people, client service personnel, call centre staff, account managers and other individuals who need to gain commitments from internal and external clients.
First you need to recognize the key points which define the kind of person you’re dealing with. Are they asking a lot of questions for buying purposes or are they fishing for information? The answers will probably tell you whether or not you’re working with a shopper or buyer.
Once you define their intentions then you can match their needs, discover their likes and dislikes and close the deal.