Conflicting Management
Key learning and description of session
Interpersonal conflicts we experience on a daily basis cause the most stress across ALL occupations. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers. Our program simplifies confrontation with someone who is behaving in a way that is disruptive, unprofessional or self-serving. We present a simple 4-step approach that helps individuals collect their thoughts and initiate resolution in the most productive way.
Benefits
• Teaches people to work through conflict on their own
• Keeps conflicts from escalating
• Builds interpersonal skills
Content
What to Do When Conflict Happens introduces the C.A.L.M. model:
C - CLARIFY the issue
A - ADDRESS the problem
L - LISTEN to the other side
M - MANAGE your way to resolution
What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why they feel the way they do, what the other person might be feeling and what to keep in mind as they address the issue. After CLARIFY is complete employees are effectively able to ADDRESS, LISTEN and MANAGE the issue on their own.
Dealing with Difficult People
Key learning and description of session
When working in a team you often run into difficult people that can slow the team down and hinder your goals and objectives. Our program helps you deal with these situations in a professional and beneficial way. We will help you solve your own problems without having to bring the issue to your manager saving you and your business time.
Benefits
• Teaches the value of self control
• Identify your emotional triggers
• Identify the approach you want to take to safely understand the situation
• Develop and practice techniques for handling counterproductive behavior of difficult people
Content
• Starting out by examining yourself.
• Exploring what you are experiencing with a trusted friend or colleague.
• Approaching the person with whom you are having the problem for a private discussion.
• Follow up after the initial discussion.
• Confronting your difficult coworker’s behavior publicly.
• Rallying the other employees who might have an issue with the difficult person as well - carefully.
• Failing to work?
Feedback Loop
Key learning and description of session
Feed back between managers and employees can be one of the most important and beneficial concepts an organization can adopt. We recognize that sometimes this is overlooked particularly in the vertical avenues of a business. Our program will help you integrate both positive and negative feedback channels while still maintaining a sense of professionalism between employees and managers.
Benefits
• Improve your interpersonal communication skills
• Understand and benefit the importance of feedback in achieving results
• Learn how to give honest and sincere feedbacks with no hesitation
• Observe and discover tips and suggestions;for the best emotionally intelligent feedbacks
• Improve your and your employees’ skills and knowledge on a an ongoing project by constant
feedback flow (vertical & horizontal)
• Enhance your employee retention
Content
• Emotional intelligence
• Personal quotient
• All about feedback
• Structure / environment / circle / mirror image / hamburger technique
• Setting smart objectives
• Feedback types
• Poor performance / discipline feedback / appraisal performance
• Best feed back tips
• Coaching check list for ongoing performance
Influencing People
Key learning and description of session
Influencing people effectively can be an extremely beneficial tool in your business if you do it right. We can teach you how to improve your influencing techniques by implementing them into your everyday life in and out of the office. This module is designed to help you persuade people in your work environment, whether it’s a co-worker or a customer.
Benefits
• Develop your skills as a professional influencer
• Discover the dynamics required by influencing
• Have your say even without authority
• Direct people’s decision towards your goal
• Succeed on your objectives who generally depend on external factors
Content
• Principles of Influence
• Influencing Style
• Expanding your Spheres of Influence
• Compensation rather than Compromise
• Personal Negotiation Strategy
• Making Impact Briefings
• Creating the Right First Impression
• Using Pressure rather than Coercion
• Seeing the Other Point of View
• Using Status to Stay In Charge
• Knowing What to Give Away
• Creating a Circle of Champions
• Understanding Group Dynamics
• Giving Positive Feedback
• Making 'Weaknesses' Work For You
Motivating People
Key learning and description of session
A key in being a successful manager is to be able to motivate your employees. How you do this is important to your goals and accomplishments. We can help you inspire people by providing the necessary tools to improve not just short term but long-term motivation. This module is designed to teach you how to approach your employees using individual motivating techniques while simultaneously increasing their morale and productivity.
Benefits
• Create efficiency and dynamism within your team
• Develop your employees ownership to any type of project or assigned task
• Receive constant and beneficial feedback for improved results
• Create a bond and efficient communication circle
Content
• Basic skills about employee motivation – including steps you can take
• The eternal question... How can I motivate my employees or people that I interact
• Creating a sense of urgency
• Leadership knowledge base: Information to improve your leadership success
• Employee motivation tricks
• Cross training as motivational tool
Dealing with Your Superiors
Key learning and description of session
Working under someone in an organization can often be difficult. You might not get along with the person, or you might disagree with their management style. There are ways to adapt though, which can definitely help your situation and ultimately make you and your superior happier in the work environment.
Benefits
• Being able to understand the personality type of your superior
• Understanding the pressures of management and why managers act the way they do, when they do
• Become analytical when working with your superiors
• Become adaptable when working with your superiors
• Gain assertiveness in your speaking when talking to your superiors
Content
• How to discuss management issues either with subordinates or superiors
• Identifying if you have an unreasonable superior: steps and precautions necessary to take
• Identifying the different types of managers and how to approach them
- Monopolizing
- Methodical
- Motivators
- Mixers
