soft Skills

Communications Training: Shut up and Listen!

Key learning and description of session

Sometimes the right communication is only achieved by saying nothing. It’s important to “Shut up and listen!” Communicating properly can be the best tool you have both in and out of the office. We’ve designed a program to increase your communication skills thereby opening up new social horizons for you and your business. Through this model we’ll ensure that you speak to the world with clarity and confidence, everyday.

Benefits

  • Master the way to express yourself in a clear and concise way
  • Be better understood
  • Save time on mistakes and misunderstanding
  • Convey a positive and professional image
  • Enhance your interactions with people through communication

Content

  • Listening – a generous act
  • Self analysis on skills of 3 A’s: Acknowledge, Assess, Answer
  • Taking responsibility for your words • Banning fillers (er, uh, ah etc…)
  • Aiming your speech for your audience
  • 3 courses speech: Introduction / body / closing
  • Managing the pitch of your voice
  • Controlling the pace of your speech
  • Cross-checking for right understanding

Are you People SMART ?!

Key learning and description of session

It’s not rare that we get too caught up in our work that we forget to take a step back and realize where our flaws are. It’s important to be able to distance yourself from your work environment and view things from an objective viewpoint. We have a program that enables you to take a Personal Quotient or PQ of yourself in order to improve your viewpoint on situations and make you more conscientious of your actions in the workplace.

Benefits

  • Introducing “emotional intelligence” (EI)
  • Proving a framework for understanding EI
  • Illustrating ways to begin development of EI capabilities
  • Offering you an opportunity to assess your own EI

Content

  • Understanding the basics
  • The power in your hands
  • The magic of smiles and laughter
  • Arm signals • Cultural differences
  • Hand and thumb gestures
  • Evaluation and deceit signals
  • Eye signals
  • Space invaders
  • How the legs reveal what the mind wants to do
  • The secret signals of cigarettes, glasses and make-up
  • How the body points to where the mind wants to go

Powerful Presentation Skills!

Key learning and description of session

Presenting can be one of the most important yet scary aspects of working in an office. The stress alone can lead to a poor presentation. We help you overcome that fear by arming you with the necessary skills to present effectively and get your point across in a timely fashion. This module is designed to teach you the different tools you can use in a successful presentation while at the same time polishing your speaking and self-presentation.

Benefits

  • Discover the ways of how to express yourself in ways that command attention and respect
  • How best to use nonverbal behaviors to come across as positive and confident.
  • How to use language to state your messages in the best way possible while making your points clear
  • Find out tips and strategies for keeping your listeners tuned in to you and helping them understand your message
  • Win-win conflict resolution

Content

IT IS NOT WHAT YOU SAY BUT HOW YOU SAY IT

  • Making eye contact to connect to your listener
  • Using body language to deliver a confident message
  • Engaging your listener by your voice
  • Manage your pace for positive effect

 

SPEAKING IN THE POSITIVE

  • Understanding positive language and how to show service and commitment with it
  • Keeping your message SS (Short and Sweet)
  • Using the language that solves problems
  • Avoiding message hindering words – sugarcoating

KEEPING YOUR LISTENER ENGAGED   

  • Introducing issues and bringing them to closure
  • Keeping your listener involved with your message
  • Prepare a plan of communication for important situations

APPROACHING CONFLICTS CONSTRUCTIVELY  

  • Understand what works and what doesn’t in dealing with conflicts
  • Looking at assertive and three other common approaches to effectively deal with conflicts.

Assertive Speaking

Key learning and description of session

Assertive speaking is about delivering your message in a positive, direct, and confident manner while maintaining respect for the person to whom you’re expressing this message. When your audience feels respected as you use this form of expression, you’ll be effective in your interactions at work, or anywhere for that matter.

Benefits

  • Establishing a rapport with any audience
  • Speaking with passion, persuasion, proper pacing and punch
  • Organizing your ideas and planning your structure quickly for optimum effect • Handling tough questions

Content

HOW TO ORGANIZE YOUR PRESENTATION?

  • Magic Lantern and Magic Bristol
  • The 3W’s: Why? What? Who?
  • Structure “bomber B” MAKING YOUR PRESENTATION
  • The opening and final BANG
  • Timing
  • Using your voice
  • Dress up
  • Body language and mannerisms
  • Dealing with difficult participants AUDIO VISUAL SUPPORT
  • PowerPoint tips
  • 10 golden rules of PowerPoint

Act & Tact of Greetings

Key learning and description of session

Meeting and greeting people are essential in building the right relationships between your company and your clients. Sometimes you can be unprepared for visitors or perspective clients. We can help your front-of-house display give the best impression and make sure they’re prepared for any type of visitor. This module is designed to improve the skills of receptionist and administrative employees and match their appearance with the appearance of your company.

Benefits

  • Reflecting your company’s professional image by having the proper attitude
  • Giving the best impression of yourself
  • Improving your work efficiency

Content

  • Receptionists/assistants roles
  • Incoming call handling
  • Outgoing call handling
  • Welcoming a guest at reception
  • Booking the office meeting rooms
  • Organizing the working area
  • Courteous actions
  • Common mistakes and discourtesies
  • Incorrect English