SOFT SKILLS TRAINING

Soft skills is the cluster of personality traits, social graces, communication, language, personal habits , managing people and friendliness and is related to Emotional intelligence.

What is soft skills training?

Soft skills (or interpersonal skills) is a term relating to a combination of people skills, social skills, communication skills and other positive character traits and attitudes. Soft skills are also related to the social and emotional intelligence of the individual.

Soft skills trainings intended to improve one’s soft skills. In recent years, businesses have realized that communication skills and other personal qualities are just as important to their success and effectiveness as hard skills. Therefor more and more companies have embraced the concept of soft skills training.

Most often soft skills trainings are thought to employees, employers, or job seekers. There are various types of soft skills training courses and at LSL Consultancy we specialize in communication and leadership trainings.

Why Soft Skills Matter?

In a professional environment, soft skills relate to employees’ ability to clearly communicate and get along well with other colleagues and peers. While technical skills and aptitudes will always be a decisive factor at the workplace, many organizations and HR managers will also consider employees’ communication abilities and emotional intelligence. And since most jobs require working with at least one other person, employees can generally benefit from learning positive communication techniques through various soft skills training courses.

How soft skills trainings can help you and your company?

Some new employees may need soft skills training in particular areas like presentation skills or leadership and management skills, that are needed to perform their new job responsibilities. Others may need soft skills training to improve particular soft skills areas, like time management and problem solving.

 

By enrolling in our soft skills training courses individuals will become more effective at their jobs and in their personal life. They will learn individual skills, such as interpersonal communication, time management, leadership and productivity. While these soft skills trainings might not be directly related to one’s technical knowledge, they will assist employee’s with becoming a more well-rounded and efficient worker.

Our soft skills trainings:

Communications Training: Shut up and Listen!

Key learning and description of session

Sometimes the right communication is only achieved by saying nothing. It’s important to “Shut up and listen!” Communicating properly can be the best tool you have both in and out of the office. We’ve designed a program to increase your communication skills thereby opening up new social horizons for you and your business. Through this model we’ll ensure that you speak to the world with clarity and confidence, everyday.

space

Benefits

• Master the way to express yourself in a clear and concise way
• Be better understood
• Save time on mistakes and misunderstanding
• Convey a positive and professional image
• Enhance your interactions with people through communication

space

 Content

• Introduction to communication
• Listening – a generous act
• Self analysis on skills of 3 A’s: Acknowledge, Assess, Answer
• Taking responsibility for your words
• Banning fillers (er, uh, ah etc…)
• Aiming your speech for your audience
• 3 courses speech: Introduction / body / closing
• Managing the pitch of your voice
• Controlling the pace of your speech
• Cross-checking for right understanding
Are you People SMART ?

Key learning and description of session

It’s not rare that we get too caught up in our work that we forget to take a step back and realize where our flaws are. It’s important to be able to distance yourself from your work environment and view things from an objective viewpoint. We have a program that enables you to take a Personal Quotient or PQ of yourself in order to improve your viewpoint on situations and make you more conscientious of your actions in the workplace.

space

Benefits

• Introducing “emotional intelligence” (EI)
• Proving a framework for understanding EI
• Illustrating ways to begin development of EI capabilitie

space

Content

• Understanding the basics
• The power in your hands
• The magic of smiles and laughter
• Arm signals
• Cultural differences
• Hand and thumb gestures
• Evaluation and deceit signals
• Eye signals
• Space invaders
• How the legs reveal what the mind wants to do
• The secret signals of cigarettes, glasses and make-up
• How the body points to where the mind wants to go

Powerful Presentation Skills

Key learning and description of session

Presenting can be one of the most important yet scary aspects of working in an office. The stress alone can lead to a poor presentation. We help you overcome that fear by arming you with the necessary skills to present effectively and get your point across in a timely fashion. This module is designed to teach you the different tools you can use in a successful presentation while at the same time polishing your speaking and self-presentation.

space

Benefits

• Discover the ways of how to express yourself in ways that command attention and respect
• How best to use nonverbal behaviors to come across as positive and confident.
• How to use language to state your messages in the best way possible while making your points clear
• Find out tips and strategies for keeping your listeners tuned in to you and helping them understand 
your message
• Win-win conflict resolution

space

Content

IT IS NOT WHAT YOU SAY BUT HOW YOU SAY IT
• Making eye contact to connect to your listener
• Using body language to deliver a confident message
• Engaging your listener by your voice
• Manage your pace for positive effect

space

SPEAKING IN THE POSITIVE
• Understanding positive language and how to show service and
commitment with it
• Keeping your message SS (Short and Sweet)
• Using the language that solves problems
• Avoiding message hindering words – sugarcoating

space

KEEPING YOUR LISTENER ENGAGED

  
• Introducing issues and bringing them to closure
• Keeping your listener involved with your message
• Prepare a plan of communication for important situations

space

APPROACHING CONFLICTS CONSTRUCTIVELY
• Understand what works and what doesn’t in dealing with conflicts
• Looking at assertive and three other common approaches to
effectively deal with conflicts.

Act & Tact of Greetings

Key learning and description of session

Meeting and greeting people are essential in building the right relationships between your company and your clients. Sometimes you can be unprepared for visitors or perspective clients. We can help your front-of-house display give the best impression and make sure they’re prepared for any type of visitor. This module is designed to improve the skills of receptionist and administrative employees and match their appearance with the appearance of your company.

space

Benefits

Reflecting your company’s professional image by having the proper attitude
Giving the best impression of yourself
Improving your work efficiency

space

Content

• Receptionists/assistants roles
• Incoming call handling
• Outgoing call handling
• Welcoming a guest at reception
• Booking the office meeting rooms
• Organizing the working area
• Courteous actions
• Common mistakes and discourtesies
• Incorrect English

Networking

Key learning and description of session

The process of developing and activating your relationships to increase your business, enhance your knowledge, expand your sphere of influence or serve the community.” So in essence, networking is part of the process you go through to build a referral-based business. Through networking, you can deliver your positive message effectively. Referrals are the end result. (By Ivan Msiner, Founder and Chief Visionary Officer of BNI)

Having a well-established network has become an important part of our lives. The easiest way to expand your network is to build on the relationships with people you know; family, friends, classmates, colleagues and acquaintance. Actually, we are all expanding our networks daily.

You must develop relationships and connections within your network to have more opportunities to advance your career. Attending meetings and social events hosted by your professional association is a great way to connect with people in your field.

Assertive Speaking

Key learning and description of session

Assertive speaking is about delivering your message in a positive, direct, and confident manner while maintaining respect for the person to whom you’re expressing this message. When your audience feels respected as you use this form of expression, you’ll be effective in your interactions at work, or anywhere for that matter.

space

Benefits

• Establishing a rapport with any audience
• Speaking with passion, persuasion, proper pacing and punch
• Organizing your ideas and planning your structure quickly for optimum effect
• Handling tough questions

space

Content

HOW TO ORGANIZE YOUR PRESENTATION?
• Magic Lantern and Magic Bristol
• The 3W’s: Why? What? Who?
• Structure “bomber B”

space
MAKING YOUR PRESENTATION
• The opening and final BANG
• Timing
• Using your voice
• Dress up
• Body language and mannerisms
• Dealing with difficult participants

space
AUDIO VISUAL SUPPORT
• PowerPoint tips
• 10 golden rules of PowerPoint

    Sorry, no posts matched your criteria.
6832

NUMBER OF EMAILS SENT

482

CUPS OF COFFEE

53

FINISHED PROJECTS

4921

IDEAS SUBMITTED

OUR CLIENTS

THEY SAY