Soft skills (or interpersonal skills) is a term relating to a combination of people skills, social skills, communication skills and other positive character traits and attitudes. Soft skills are also related to the social and emotional intelligence of the individual.
Soft skills trainings intended to improve one’s soft skills. In recent years, businesses have realized that communication skills and other personal qualities are just as important to their success and effectiveness as hard skills. Therefor more and more companies have embraced the concept of soft skills training.
Most often soft skills trainings are thought to employees, employers, or job seekers. There are various types of soft skills training courses and at LSL Consultancy we specialize in communication and leadership trainings.
In a professional environment, soft skills relate to employees’ ability to clearly communicate and get along well with other colleagues and peers. While technical skills and aptitudes will always be a decisive factor at the workplace, many organizations and HR managers will also consider employees’ communication abilities and emotional intelligence. And since most jobs require working with at least one other person, employees can generally benefit from learning positive communication techniques through various soft skills training courses.
Some new employees may need soft skills training in particular areas like presentation skills or leadership and management skills, that are needed to perform their new job responsibilities. Others may need soft skills training to improve particular soft skills areas, like time management and problem solving.
By enrolling in our soft skills training courses individuals will become more effective at their jobs and in their personal life. They will learn individual skills, such as interpersonal communication, time management, leadership and productivity. While these soft skills trainings might not be directly related to one’s technical knowledge, they will assist employee’s with becoming a more well-rounded and efficient worker.
Sometimes the right communication is only achieved by saying nothing. It’s important to “Shut up and listen!” Communicating properly can be the best tool you have both in and out of the office. We’ve designed a program to increase your communication skills thereby opening up new social horizons for you and your business. Through this model we’ll ensure that you speak to the world with clarity and confidence, everyday.
• Master the way to express yourself in a clear and concise way
• Be better understood
• Save time on mistakes and misunderstanding
• Convey a positive and professional image
• Enhance your interactions with people through communication
It’s not rare that we get too caught up in our work that we forget to take a step back and realize where our flaws are. It’s important to be able to distance yourself from your work environment and view things from an objective viewpoint. We have a program that enables you to take a Personal Quotient or PQ of yourself in order to improve your viewpoint on situations and make you more conscientious of your actions in the workplace.
• Introducing “emotional intelligence” (EI)
• Proving a framework for understanding EI
• Illustrating ways to begin development of EI capabilitie
• Understanding the basics
• The power in your hands
• The magic of smiles and laughter
• Arm signals
• Cultural differences
• Hand and thumb gestures
• Evaluation and deceit signals
• Eye signals
• Space invaders
• How the legs reveal what the mind wants to do
• The secret signals of cigarettes, glasses and make-up
• How the body points to where the mind wants to go
Presenting can be one of the most important yet scary aspects of working in an office. The stress alone can lead to a poor presentation. We help you overcome that fear by arming you with the necessary skills to present effectively and get your point across in a timely fashion. This module is designed to teach you the different tools you can use in a successful presentation while at the same time polishing your speaking and self-presentation.
• Discover the ways of how to express yourself in ways that command attention and respect
• How best to use nonverbal behaviors to come across as positive and confident.
• How to use language to state your messages in the best way possible while making your points clear
• Find out tips and strategies for keeping your listeners tuned in to you and helping them understand your message
• Win-win conflict resolution
IT IS NOT WHAT YOU SAY BUT HOW YOU SAY IT
• Making eye contact to connect to your listener
• Using body language to deliver a confident message
• Engaging your listener by your voice
• Manage your pace for positive effect
SPEAKING IN THE POSITIVE
• Understanding positive language and how to show service and
commitment with it
• Keeping your message SS (Short and Sweet)
• Using the language that solves problems
• Avoiding message hindering words – sugarcoating
KEEPING YOUR LISTENER ENGAGED
• Introducing issues and bringing them to closure
• Keeping your listener involved with your message
• Prepare a plan of communication for important situations
APPROACHING CONFLICTS CONSTRUCTIVELY
• Understand what works and what doesn’t in dealing with conflicts
• Looking at assertive and three other common approaches to
effectively deal with conflicts.
Meeting and greeting people are essential in building the right relationships between your company and your clients. Sometimes you can be unprepared for visitors or perspective clients. We can help your front-of-house display give the best impression and make sure they’re prepared for any type of visitor. This module is designed to improve the skills of receptionist and administrative employees and match their appearance with the appearance of your company.
• Reflecting your company’s professional image by having the proper attitude
• Giving the best impression of yourself
• Improving your work efficiency
• Receptionists/assistants roles
• Incoming call handling
• Outgoing call handling
• Welcoming a guest at reception
• Booking the office meeting rooms
• Organizing the working area
• Courteous actions
• Common mistakes and discourtesies
• Incorrect English
The process of developing and activating your relationships to increase your business, enhance your knowledge, expand your sphere of influence or serve the community.” So in essence, networking is part of the process you go through to build a referral-based business. Through networking, you can deliver your positive message effectively. Referrals are the end result. (By Ivan Msiner, Founder and Chief Visionary Officer of BNI)
Having a well-established network has become an important part of our lives. The easiest way to expand your network is to build on the relationships with people you know; family, friends, classmates, colleagues and acquaintance. Actually, we are all expanding our networks daily.
You must develop relationships and connections within your network to have more opportunities to advance your career. Attending meetings and social events hosted by your professional association is a great way to connect with people in your field.
Assertive speaking is about delivering your message in a positive, direct, and confident manner while maintaining respect for the person to whom you’re expressing this message. When your audience feels respected as you use this form of expression, you’ll be effective in your interactions at work, or anywhere for that matter.
• Establishing a rapport with any audience
• Speaking with passion, persuasion, proper pacing and punch
• Organizing your ideas and planning your structure quickly for optimum effect
• Handling tough questions
HOW TO ORGANIZE YOUR PRESENTATION?
• Magic Lantern and Magic Bristol
• The 3W’s: Why? What? Who?
• Structure “bomber B”
MAKING YOUR PRESENTATION
• The opening and final BANG
• Using your voice
• Dress up
• Body language and mannerisms
• Dealing with difficult participants
AUDIO VISUAL SUPPORT
• PowerPoint tips
• 10 golden rules of PowerPoint
NUMBER OF EMAILS SENT
CUPS OF COFFEE
“I can wholeheartedly recommend Adile to anyone expecting only the best in customized Leadership Development, Management Training and high end Sales / Customer Service or Marketing related development programs. She brings operational experience in the Hotel Industry, Real estate and Training Services where she has developed her expertise on how to build effective Customer relation and Sales skills in China. Adile is a very effective listener, who can rapidly understand business issues, and is able to design client specific development modules for highest behavioral impact. Adile (LSL) is currently the only Partner we entrust with all Leadership Development related projects for our clients.”
“ This morning the entire Sales team came to my office with a gift of chocolates to thank me for arranging the sales training. They said that it was great, and I thank you for all your efforts.” Ted THEOBOLD General Manager/Area Director, The Park Lane Hong Kong
I'd like to thank LSL Consultancy - and specifically Adile - for the coaching sessions I had last year during a 6 month period. After 12 years working in my company, I have taken a new challenge 2 years ago by managing a team of more than 50 people in China. It has been another/different dimension compare to my previous roles where I needed to step back a little bit to become a true leader. Adile helped me to know myself better: my strength and my weaknesses to come over a challenging and exciting position. I can just tell that the results after those 6 month coaching by Adile have been tangible and real. My team , colleagues and management can recognize the positive progress that has been done.
I had a six months period of time with Adile’s coaching that focus on my professional leadership. Adile has her methodology in helping me to deep dive my situation (in work and personal life) and finding way to balance and work the best out of it. At the beginning we went through some questionnaire to write it down in order to let us to find out what is my value and what we can be planned in helping me in my daily working and private life. The most precious key learning during Adile’s coaching was allow me to find out what is important to my life and rectify those confused surrounding in my life and work. As a conclusion to myself from the 6 months coaching, my take away: - Know my value - Appreciate life and myself - Be positive - Be prepared & always be updated - try newness and enjoy nowness
"Your training of Improving Customer Satisfaction at Shimao Rivera Garden made every participant deeply impressed. I hope the Customer Service related staff of all management sites could get this training to ensure our qualified service.”
"Les évaluations sont très bonnes. Merci encore de votre professionnalisme."
“I would like to thank you for a great training session this weekend. We have requested training for sometime here in Beijing and we are extremely pleased that this program has been arranged in such a professional way. I am sure I speak for my whole department when I say that we learned something over the weekend and I am sure this will provide us with great foundation for further growth both professionally and personally.”
"This is our first experience working with LSL. Actually LSL was also recommended by another company. The firm is extremely professional and operates with integrity. We just had 3 hours communication skill training by Adile, but all of us were absolutely satisfied with Adile and impressed very much with her professionalism and passion, also the result was much better than expected. Even if it was a short initiation, but it gave us a good "taste" of some coaching which can enhance our professional skills.”
"Adile is great listener, who is even able to find what is behind the words. She can analyze the situation quickly. As a problem solving oriented person she introduces actions’ plans to tackle the issues one by one. Her perseverance and “every day” positive attitude enable her to keep on going until the objectives are reached. In addition her experience of cultural differences guides her to make people feel at ease and to teach them how to interact in the best way. It was a great pleasure and success to work with her on training issues for the launch of ORSAY retail operations in China.”
"It was a good experience to us to share a seminar with ‘Leadership & Success’, their knowledge and experience of luxury was real added value to us!"