Communications Training
KEY LEARNING & SESSION DESCRIPTION
Sometimes the right communication is only achieved by saying nothing. Its important to “Shut up and listen!” Communicating properly can be the best tool you have both in and out of the office. We’ve designed a program to increase your communication skills thereby opening up new social horizons for you and your business. Through this model we’ll ensure that you speak to the world with clarity and confidence, every day.
BENEFITS
Master the way to express yourself in a clear and concise way
Be better understood
Save time on mistakes and misunderstanding
Convey a positive and professional image
Enhance your interactions with people through communication
CONTENT
Introduction to communication
Listening a generous act
Self-analysis on skills of 3 A’s: Acknowledge, Access, Answer
Taking responsibility for your words
Banning fillers (er, uh, ak ete.)
Aiming your speech for your audience
3 course speech: Introduction / body closing
Managing the pitch of your voice
Controlling the pace of your speech
Cross-checking for right understanding
Are You People Smart?
KEY LEARNING & SESSION DESCRIPTION
It’s not rare that we get too caught up in our work that we forget to take a step back and realize where our flaws are. It’s important to be able to distance yourself from your work environment and view things from an objective viewpoint. We have a program that enables you to take a Personal Quotient or PQ of yourself in order to improve your viewpoint on situations and make you more conscientious of your actions in the workplace.
BENEFITS
Introducing “emotional intelligence” (EI)
Proving a framework for understanding El.
Illustrating ways to begin development of El capabilities
CONTENT
Understanding the basics
The power in your hands
The magic of smiles and laughter
Arm signals
Cultural differences
Hand and thumb gestures
Evaluation and deceit signals
Eye signals
Space invaders
How the legs reveal what the mind wants to do
The secret signals of cigarettes, glasses and make-up
How the body points to where the mind wants to go
Powerful Presentation Skills
KEY LEARNING & SESSION DESCRIPTION
Presenting can be one of the most important yet scary aspects of working in an office. The stress alone can lead to a poor presentation. We help you overcome that fear by arming you with the necessary skills to present effectively and get your point across in a timely fashion. This module is designed to teach you the different tools you can use in a successful presentation while at the same time polishing your speaking and self-presentation.
BENEFITS
Discover the ways of how to express yourself in ways that command attention and respect
How best to use nonverbal behaviors to come across as positive and confident
How to use language to state your messages in the best way possible while making your points clear
Find out tips and strategies for keeping your listeners tuned in to you and helping them understand your message
Win-win conflict resolution
CONTENT
IT IS NOT WHAT YOU SAY BUT HOW YOU SAY IT
Making eye contact to connect to your listener
Using body language to deliver a confident message
Engaging your listener by your voice
Manage your pace for positive effect
SPEAKING IN THE POSITIVE
Understanding positive language and how to show service and commitment with it
Keeping your message SS (Short and Sweet)
Using the language that solves problems
Avoiding message hindering words sugarcoating
KEEPING YOUR LISTENER ENGAGED
Introducing issues and bringing them to closure
Keeping your listener involved with your message
Prepare a plan of communication for important situations
APPROACHING CONFLICTS CONSTRUCTIVELY
Understand what works and what doesn’t in deal with conflicts
Looking at assertive and three other common approaches to effectively deal with conflicts
Act & Tact of Greetings
KEY LEARNING & SESSION DESCRIPTION
Meeting and greeting people are essential in building the right relationships between your company and your clients. Sometimes you can be unprepared for visitors or perspective clients. We can help your front-of-house display give the best impression and make sure they’re prepared for any type of visitor. This module is designed to improve the skills of receptionist and administrative employees and match their appearance with the appearance of your company.
BENEFITS
Reflecting your company’s professional image by having the proper attitude
Giving the best impression of yourself
Improving your work efficiency
CONTENT
Receptionists/assistants roles
Incoming call handling
Outgoing call handling
Welcoming a guest at reception
Booking the office meeting rooms
Organizing the working area
Courteous actions
Common mistakes and discourtesies
Incorrect English
Assertive Speaking
KEY LEARNING & SESSION DESCRIPTION
Assertive speaking is about delivering your message in a positive, direct, and confident manner while maintaining respect for the person to whom you’re expressing this message. When your audience feels respected as you use this form of expression, you’ll be effective in your interactions at work, or anywhere for that matter.
BENEFITS
Establishing a rapport with any audience
Speaking with passion, persuasion, proper pacing and punch
Organizing your ideas and planning your structure quickly for optimum effect,
Handling tough questions
CONTENT
HOW TO ORGANIZE YOUR PRESENTATION?
Magic Lantern and Magic Bristol
The 3W’s: Why? What? Who?
Structure ‘bomber B”
MAKING YOUR PRESENTATION
The opening and final BANG
Timing
Using your voice
Dress up
Body language and mannerisms
Dealing with difficult participants
AUDIO VISUAL SUPPORT
PowerPoint tips
10 golden rules of PowerPoint
Networking
BENEFITS
Discovering techniques for lasting and interactive conversations
Realize the cues for informative questioning skills
Design and use ladder technique for best discoveries
Jelly effect your counterpart to be catchy
CONTENT
Boyd language and eye contact
3 versions of questions
Prioritizing subjects
Observing your sphere of influence
It pays to ask
Follow up
